1. Definition of Personal Information

(a) Under the Privacy Act 1988 (Cth), “personal information” refers to any information or opinion about an identified individual, or an individual who can reasonably be identified, whether the information is true or not and whether it is recorded in material form or not.

(b) Information that does not identify you or cannot reasonably be used to identify you will generally not be considered personal information and may not be subject to this Privacy Policy.

2. Information We Collect

The personal information we collect depends on how you interact with our website and services. This may include:

Full name

Email address

Phone number

Residential or mailing address

3. How We Collect Personal Information

(a) Personal information may be collected when you voluntarily provide it to us through forms, enquiries, or other interactions on our website.

(b) Our website may also use cookies to enhance your browsing experience and help us understand how visitors use the site. Cookies generally do not identify you personally.

4. Purpose of Collecting Personal Information

(a) We collect personal information primarily to provide you with financial information, services, and support related to our offerings.

(b) Your information may be shared with trusted service providers who assist in operating our website or delivering our services. It may also be accessible to technical support or maintenance personnel in the course of their duties.

(c) By using our website, you may receive communications or marketing materials from us. These communications will only be sent when appropriate and relevant. Each communication will include a simple method for you to opt out of receiving future marketing messages.

5. Access and Correction of Information

Under Australian Privacy Principle 12, you may request access to the personal information we hold about you in certain situations. Australian Privacy Principle 13 also allows you to request corrections if your information is inaccurate or outdated, subject to applicable exceptions. Requests for access or correction can be made by contacting us using the details provided below.

6. Complaints Regarding Privacy

If you believe that we have not handled your personal information appropriately, you may submit a complaint to us. We will review all complaints carefully and may contact you for additional details to better understand your concerns. If the complaint is valid, we will work with you to resolve the matter promptly. If you are not satisfied with the outcome, you may escalate the issue to the Office of the Australian Information Commissioner (OAIC).

7. Overseas Data Transfers

In certain situations, your personal information may be stored or processed outside Australia. While it may not always be possible to identify every country where your data may be transferred, we will take reasonable steps to ensure that any overseas recipients handle your information in accordance with privacy standards comparable to the Australian Privacy Principles.

8. Contact Us

If you have any questions about this Privacy Policy, wish to access or update your personal information, or want to lodge a complaint regarding our privacy practices, please contact us at:

Email: sunil.dahiya@dahiyafinance.com.au